Service Level Agreement

This Service Level Agreement ("SLA") describes the service commitments for EmailForProfessionals, provided by Life But Easier. This SLA applies to all active subscribers.

1. Email Uptime

We target 99.9% email uptime measured on a monthly basis. "Uptime" means that our email routing and delivery systems are operational and processing email normally.

Uptime excludes:

• Scheduled maintenance windows (announced at least 24 hours in advance)
• Outages caused by third-party providers (domain registrars, upstream email providers)
• Issues caused by customer actions (e.g., changing DNS records without coordination)
• Force majeure events

2. Setup Timeline

Service Type	Target Timeline
Bring Your Own Domain (BYOD)	48 hours from payment confirmation
New Domain Registration	72 hours from payment confirmation

Setup timelines begin once payment is confirmed and we have received all necessary information from you (business name, preferred email address, domain access credentials if applicable).

Delays caused by domain registrar processing, incomplete customer information, or DNS propagation are excluded from these timelines.

3. Support Response Time

Priority	Description	Response Time
Critical	Email completely down	4 hours (business hours)
High	Email partially impaired	12 hours (business hours)
Normal	General questions, changes	24 hours (business days)

Business hours are Monday through Friday, 9:00 AM to 5:00 PM Central Time, excluding U.S. federal holidays.

4. What This SLA Does Not Cover

• Email content or deliverability issues caused by spam-like sending practices
• Issues with your email client software (Gmail, Outlook, Apple Mail, etc.)
• Domain expiration due to non-payment of renewal fees
• Changes you make to DNS records without coordinating with us

5. Contact

For support requests, contact us at:

support@emailforprofessionals.com